My laptop is almost 4 years old…the warranty expires in mid-September. The only trauma I experienced with it up to this point was right after I got it and the Solid State Drive (SSD) turned out to not be compatible with Windows 10. A technician came to the house and installed a new drive. But now there are several things that have gone wrong.
The first was the machine not booting. It isn’t clear what happened overnight, but the upshot was the SSD was no longer bootable first thing Thursday morning. It was a horrible way to start a day. My husband had a thumb drive that we booted from and decided that the easiest way to recover was to do a Windows Reset. The positive aspect of that strategy is that it preserves the data files. The negative is that the applications are uninstalled. Aargh!
Another problem then became evident. While we were working directly with the laptop itself on the recovery process, we noticed that the mouse pad is bulging….a sign that the battery underneath is swelling – which is not a good thing at all.
I’m not sure how long the problem has existed. For the past few months I’ve been using the laptop with a monitor and external keyboard (note the letters worn off the keys of the keyboard…it’s a good thing I am touch typist).
I called Dell and will be sending it in for battery replacement and general hardware checkup and cleaning…the last (and only second) warranty work on the machine. It should be back by Wednesday. My husband has graciously said I can use his laptop until mine is returned and I have my external drive with everything I need ready to go. Still – I am a little discombobulated at being without my (up until now) very dependable laptop.
Sometime this fall, I’ll probably buy a new laptop…maybe the top of the Dell XPS 13 line. It’s what I did last time and they’ve gotten even better in the last 4 years.